Welcome to Meetumo! These Terms of Service (“Terms”) govern your use of our event ticketing platform and services. By accessing or using Meetumo, you agree to be bound by these Terms. If you do not agree to these Terms, please do not use our platform.
Definitions
“Platform or Service”
Refers to the Meetumo website, mobile applications, and all related services.
“User, You, or Your”
Refers to any individual or entity that accesses or uses the Platform.
“Creator or Event Organizer”
Refers to users who create and manage events on the Platform.
“Attendee”
Refers to users who purchase tickets and attend events through the Platform.
Acceptance of Terms
By creating an account, accessing, or using the Platform, you acknowledge that you have read, understood, and agree to be bound by these Terms. If you are using the Platform on behalf of an organization, you represent that you have the authority to bind that organization to these Terms.
Important Notice
These Terms constitute a legally binding agreement between you and Meetumo. Please read them carefully before proceeding.
User Accounts
Account Creation
To use certain features of the Platform, you must create an account. You agree to:
- Provide accurate, current, and complete information
- Maintain and update your account information
- Keep your password secure and confidential
- Accept responsibility for all activities under your account
- Notify us immediately of any unauthorized use
Account Termination
We reserve the right to suspend or terminate your account at any time for violations of these Terms, illegal activity, or at our discretion. You may also terminate your account at any time through your account settings.
Platform Use & Conduct
Permitted Use
- Create and manage legitimate events
- Purchase tickets for events you intend to attend
- Use the platform for its intended purposes
- Provide honest feedback and reviews
Prohibited Activities
- Create fake or fraudulent events
- Scalp or resell tickets at inflated prices
- Violate any applicable laws or regulations
- Harass, bully, abuse, or harm other users
- Post hate speech, threats, or discriminatory content
- Share sexually explicit or violent material
- Post content harmful to minors
- Engage in spam, scams, or deceptive practices
Content Policy & Moderation
Zero-Tolerance Policy
Meetumo maintains a zero-tolerance policy for objectionable content. This includes, but is not limited to:
- Harassment, bullying, or intimidation of any kind
- Hate speech or discrimination based on race, ethnicity, religion, gender, sexual orientation, disability, or any other protected characteristic
- Threats of violence or promotion of violent behavior
- Sexually explicit or pornographic material
- Content that is harmful to minors or exploits children in any way
- Spam, scams, phishing, or any form of fraudulent activity
- Defamatory, libelous, or knowingly false content
- Content that infringes on intellectual property rights
Violators will have their content immediately removed and their accounts suspended or permanently terminated without prior notice.
24-Hour Moderation Commitment
We are committed to maintaining a safe and respectful community. Our moderation team reviews all user reports within 24 hours of submission.
- All reported content is reviewed by our dedicated moderation team
- Reports are processed within 24 hours of submission
- Content deemed to violate our policies is promptly removed
- Users who repeatedly violate policies face escalating consequences
- Serious violations result in immediate account termination
Automated Content Filtering
Meetumo employs advanced automated systems that proactively detect and block objectionable content before it reaches our community. Our content filtering technology is continuously improved to maintain a safe environment.
- Real-time scanning of all posts and comments before publication
- Detection of profanity, hate speech, and harmful content
- Multi-language support including English and Nigerian Pidgin
- Advanced detection of obfuscation attempts (e.g., character substitution)
- Automatic flagging for human review when content is blocked
- Continuous improvement of filtering algorithms
Content that is blocked by our automated systems is flagged for moderation review, and users who repeatedly attempt to post prohibited content may face account restrictions.
Your Safety Tools
Meetumo provides you with tools to protect yourself and help maintain our community standards:
Report Content
Flag posts, comments, messages, or users that violate our policies. All reports are reviewed within 24 hours.
Block Users
Block any user to prevent them from viewing your content, messaging you, or interacting with you on the platform.
Incomplete Checkout Follow-ups
When you provide your email and start a paid ticket checkout, Meetumo automatically records the incomplete transaction in its checkout recovery funnel. Meetumo and the organizer of that event may email you to help complete that checkout, using eimailAr as our email service provider.
These follow-ups relate to that event and transaction. We send at most two follow-up emails in total per event within seven days, stop when payment is confirmed or registration closes, and provide an unsubscribe option. Unsubscribing stops further checkout follow-ups and is respected if you start another checkout for the same event.
An incomplete checkout does not register you for an event or create a platform account. Recovery contact details are removed after 90 days of inactivity; financial records are retained separately as required.
Event Creation & Management
Creator Responsibilities
Event creators agree to:
- Provide accurate and complete event information
- Honor all ticket sales and event commitments
- Comply with all applicable laws and venue policies
- Obtain all necessary regulatory clearances (e.g., Lagos State Safety Commission clearance for events with over 250 attendees)
- Maintain clear communication with attendees
- Process refunds according to our refund policy
- Respect intellectual property rights
Event Cancellations
If you need to cancel an event, you must notify all ticket holders immediately. Refund policies will apply based on the timing of the cancellation and as specified in your event description.
Ticket Sales & Refunds
Payment Processing
All ticket sales are processed through secure third-party payment processors. Meetumo does not store your payment information.
Refund Policy
Refund eligibility depends on the event creator’s refund policy and timing:
- • Event cancellations: Full refunds guaranteed
- • Creator-set policies: Follow individual event terms
- • Platform fees: Non-refundable once event is confirmed
- • Processing fees: May apply to refund transactions
Ticket Transfers
Tickets are non-transferable unless explicitly permitted by the event creator. Attempting to transfer tickets may result in account suspension.
Intellectual Property
Platform Content
The Platform and its original content, features, and functionality are owned by Meetumo and are protected by copyright, trademark, and other intellectual property laws.
User Content
By posting content on the Platform, you grant Meetumo a non-exclusive, royalty-free, perpetual, and worldwide license to use, display, and distribute your content in connection with the Platform's operation.
DMCA Compliance
We respect intellectual property rights and respond to valid DMCA takedown notices. If you believe your work has been infringed, please contact us.
Disclaimers & Limitations of Liability
Service Availability
The Platform is provided "as is" and "as available." We do not guarantee uninterrupted or error-free operation, though we strive to maintain high availability.
Event Accuracy
While we verify event information, we are not responsible for the accuracy of event details, changes, or cancellations by event creators.
Third-Party Services
The Platform may integrate with third-party services. We are not liable for the actions, omissions, or policies of these third parties.
In no event shall Meetumo be liable for any indirect, incidental, special, consequential, or punitive damages arising out of or relating to your use of the Platform.
Contact Us
If you have questions about these Terms of Service, please contact us:
We will respond to your inquiries within 5 business days.
These Terms of Service were last updated on October 3, 2026.
We reserve the right to modify these Terms at any time. Continued use of the Platform after changes constitutes acceptance of the new Terms.